Terms of Service

Effective Date: January 1, 2026 · Last Updated: June 27, 2026

These Terms of Service (“Terms”) govern the contractual relationship between Bluffdale Heating and Air Conditioning (“we,” “us,” “the company”) operating under Utah DOPL HVAC contractor license #10943221-5501 from 14659 S 855 W bldg b 142, Bluffdale, UT 84065, and any customer (“you,” “homeowner,” or “client”) who requests a written estimate, schedules a service call, or authorizes work on residential or commercial HVAC equipment inside our service area (Bluffdale, Riverton, Draper, Herriman, Lehi, South Jordan, and the broader Salt Lake Valley extending to Ogden). By signing a written estimate, authorizing verbal work over the phone during an emergency call, or paying an invoice, you agree to these Terms.

Scope of Services

We provide licensed HVAC services under the categories authorized by Utah DOPL: residential and light-commercial heating and cooling installation, repair, maintenance, ventilation, indoor air quality remediation, gas line installation adjacent to HVAC equipment, and commercial rooftop unit service. We do not perform work outside our licensed scope — general electrical service beyond HVAC circuit tie-ins, plumbing beyond condensate and gas line runs, structural modifications, or roofing repairs adjacent to rooftop units. When a project requires trades outside our scope, we identify licensed subcontractors and either coordinate directly or hand off to you for separate contracting.

Estimates, Quotes, and Written Proposals

Estimate Validity

Written estimates are valid for 30 days from the issue date printed on the estimate. Equipment pricing shifts with manufacturer distributor pricing and the 2025 R-454B refrigerant transition; estimates outside the 30-day window are re-quoted based on current pricing. Verbal estimates are non-binding until reduced to writing and signed by both parties.

What’s Included

Every written estimate itemizes equipment cost (make, model, AHRI Certified Reference Number), labor hours at the current shop rate, permit fees for the relevant Bluffdale City, Riverton, Draper, Herriman, South Jordan, or Utah County jurisdiction, refrigerant by the pound, electrical or venting modifications, and warranty registration cost. Financing partner and payment terms are separately itemized when applicable.

Change Orders

Discovered conditions during the work (concealed damage, undersized existing ductwork, non-code venting on the outgoing system, hidden gas line leaks) may require change orders. Change orders are documented in writing before additional work proceeds. If you decline a change order and the discovered condition prevents completion, we quote the cost to return to a safe intermediate state and reschedule when you’re ready to proceed.

Payment Terms

Deposit and Progress Payments

Projects under $5,000 are due in full on completion. Projects from $5,000 to $20,000 require a 30% deposit at contract signing, with the balance due on commissioning sign-off. Projects above $20,000 use a three-stage payment schedule: 30% at contract, 40% at rough-in completion (ductwork, gas line, electrical), 30% at commissioning. Commercial rooftop unit contracts follow negotiated schedules documented in the master service agreement.

Accepted Payment Methods

Personal check, ACH bank transfer, credit and debit cards (Visa, MasterCard, American Express, Discover) processed through Stripe, Square, or QuickBooks Payments. Credit card transactions carry a 3% processing surcharge disclosed on the estimate. Financing through Synchrony HOME Design Credit Card, Wells Fargo (Carrier Home Comfort Financing), GreenSky, or Enerbank USA is available for qualifying projects.

Late Payment

Invoices are due on receipt for cash-basis customers or net-30 for pre-approved commercial and multi-property accounts. Balances past 45 days accrue interest at 1.5% per month (18% APR) or the Utah statutory maximum, whichever is lower. Accounts past 90 days are referred to collections. Utah’s Preconstruction and Construction Lien Act (Utah Code Title 38, Chapter 1a) permits filing a mechanic’s lien on unpaid work — we file preliminary notices within the statutory window on projects above $5,000 to preserve lien rights.

Warranties

Labor Warranty

Two years labor warranty on all new residential furnace, AC condenser, heat pump, boiler, air handler, and duct installations completed by our crew. Labor warranty covers workmanship defects (loose connections, improper refrigerant charge, incorrect commissioning) but not equipment failures caused by manufacturer defect (covered separately under manufacturer warranty), lack of maintenance, homeowner modifications, damage from PCAPS-season particulate loading on unfiltered systems, or scaling failures from Jordan Aquifer hardness on humidifiers not fed by a dedicated RO or softener loop. Commercial rooftop unit installs carry one year labor warranty.

Repair Labor Warranty

Individual repairs carry a 90-day workmanship warranty on the specific component and adjacent connections we serviced. If the same component or connection fails within 90 days, we return at no charge for parts and labor. Warranty does not extend to unrelated components that fail during the same window.

Manufacturer Equipment Warranty

Carrier, Trane, Lennox, Rheem, Bryant, Goodman, American Standard, Mitsubishi Electric, Daikin, and Bosch registered equipment carries manufacturer parts warranties ranging from 5 to 12 years on major components (compressors, heat exchangers, coils). We handle warranty registration within 60 days of install completion — failure to register drops the warranty to the default unregistered period (typically 5 years). Manufacturer warranty claims are processed through our office (Rachel Kimball coordinates directly with the manufacturer).

Extended Warranty Options

Extended labor warranties up to 10 years are available at the time of install for an itemized fee, underwritten through the equipment manufacturer’s extended service program on Carrier, Trane, Lennox, and Rheem systems. Extended warranty terms and exclusions are printed on the coverage certificate.

Cancellation and Refund Policy

Right to Cancel (Home Solicitation Sales)

For projects sold or contracted at your home rather than at our office, Utah law (Utah Code § 70C-4-102) grants you a three-business-day right to cancel without penalty. Written cancellation must be delivered to our office at 14659 S 855 W or emailed to info@bluffdaleairconditioningheating.site before midnight of the third business day following contract signing. On timely cancellation, any deposit is refunded within 10 business days and no work proceeds. This right does not apply to emergency service you request to prevent damage to person or property.

Post-Cancellation Window

Cancellations after the three-day window but before work commences are subject to a 5% cancellation fee on projects above $5,000 to cover permit filing, equipment ordering, and scheduling costs. Cancellations after work has commenced are subject to labor and materials expended plus a 10% completion fee on the remaining balance.

Refunds

Refunds are issued by the same payment method used for the original transaction, within 10 business days of cancellation approval. Credit card refunds may take an additional 3–5 business days to appear on your statement depending on your card issuer.

Homeowner Responsibilities

To complete work safely and correctly, you agree to:

• Provide safe access to equipment locations (attics, crawlspaces, mechanical rooms, rooftop units). If access requires ladder work above 12 feet or confined-space entry, we may require additional safety equipment and quote separately.
• Disclose known pre-existing conditions: asbestos-containing materials, radon mitigation, historic gas leaks, prior contractor work that may affect our diagnosis, and any pending building department violations.
• Secure pets and valuables in areas where technicians will work.
• Maintain interior temperature suitable for material handling on install days (refrigerant behaves differently below 40°F and above 100°F).
• Approve permits filed on your behalf and be available for building department inspection when required (Bluffdale City Building Services and adjacent jurisdictions typically require homeowner presence or accessible property for the inspector).
• Follow manufacturer maintenance requirements on equipment we install (annual combustion analysis, MERV 13 filter replacement at manufacturer-specified intervals, humidifier pad replacement corrected for Jordan Aquifer hardness).

Limitation of Liability

Our maximum aggregate liability for any claim arising out of a project is limited to the total amount you paid for the specific project giving rise to the claim, except in cases of gross negligence, willful misconduct, or personal injury covered by our general liability policy ($2,000,000 aggregate through The Hartford). We are not liable for consequential, incidental, or punitive damages, including but not limited to loss of rental income, business interruption, spoiled food from AC downtime, or damage to personal property caused by pre-existing conditions we did not diagnose or were not authorized to correct.

Dispute Resolution

Direct Negotiation

Any dispute arising under these Terms is first addressed through direct written communication with our office (Operations Manager Rachel Kimball) within 15 business days of the issue. We respond within 10 business days with a proposed resolution.

Mediation

Unresolved disputes proceed to non-binding mediation through a Utah-certified mediator selected by mutual agreement or through the Utah State Bar Alternative Dispute Resolution program. Mediation costs are split equally.

Arbitration or Litigation

Unresolved disputes after mediation proceed to binding arbitration under the American Arbitration Association Construction Industry Rules, with arbitration seated in Salt Lake County, Utah. Either party may instead elect small claims court for disputes under the Utah small claims jurisdictional limit ($15,000). All disputes are governed by Utah law without regard to conflicts-of-law principles.

Force Majeure

Neither party is liable for delays or non-performance caused by events beyond reasonable control: PCAPS-season inversions triggering statewide air quality actions that restrict combustion appliance work, wildfire smoke events, power grid failures, natural disasters, labor strikes, manufacturer supply chain disruptions (including the 2024–2025 R-454B rollout transition), or government orders. We notify you within 5 business days of a force majeure event, and completion timelines are extended by the duration of the event.

Governing Law and Venue

These Terms are governed by the laws of the State of Utah. Any lawsuit or arbitration is seated in Salt Lake County, Utah. You waive any objection to venue on the grounds of inconvenience or improper forum.

Modifications to These Terms

We may update these Terms to reflect changes in Utah law, manufacturer warranty programs, or business practices. Material changes are posted on this page with a revised “Last Updated” date. Continuing to use our services after posted changes constitutes acceptance. Active projects are grandfathered under the Terms in effect on the contract signing date.

Contact for Legal Notices

Legal notices, warranty claims, dispute correspondence, and cancellation requests should be sent to:

• Email: info@bluffdaleairconditioningheating.site (subject: “Legal Notice”)
• Mail: Bluffdale Heating and Air Conditioning, Attn: Operations Manager, 14659 S 855 W bldg b 142, Bluffdale, UT 84065
• Phone: (801) 610-6528, ask for Operations Manager Rachel Kimball

Frequently Asked Questions

How long are Bluffdale Heating & Air Conditioning written estimates valid?

Thirty days from the issue date printed on the estimate. Equipment pricing shifts with manufacturer distributor pricing and the ongoing 2025 R-454B refrigerant transition. Estimates outside the 30-day window are re-quoted based on current pricing without penalty — we honor the diagnostic work already performed and typically hold labor pricing steady inside a 90-day window even when equipment pricing shifts.

What labor warranty comes with a new furnace or AC install in Bluffdale?

Two years labor warranty on all new residential furnace, AC condenser, heat pump, boiler, air handler, and duct installations. Individual component repairs carry a 90-day workmanship warranty on the specific part and adjacent connections we serviced. Commercial rooftop unit installs carry one year labor. Extended labor warranties up to 10 years are available at the time of install, underwritten through the manufacturer’s extended service program on Carrier, Trane, Lennox, and Rheem systems.

Can I cancel an HVAC contract after signing in my home?

Yes. Utah law (Utah Code § 70C-4-102) grants you a three-business-day right to cancel for projects sold or contracted at your home rather than at our office. Written cancellation must be delivered to 14659 S 855 W or emailed to info@bluffdaleairconditioningheating.site before midnight of the third business day following contract signing. Any deposit is refunded within 10 business days. This right does not apply to emergency service you request to prevent damage to person or property.

What happens if we disagree about the quality of the installation work?

Disputes are first addressed through direct written communication with Operations Manager Rachel Kimball within 15 business days. We respond within 10 business days with a proposed resolution. Unresolved disputes proceed to non-binding mediation through a Utah-certified mediator, with costs split equally. If mediation fails, binding arbitration under the American Arbitration Association Construction Industry Rules follows, seated in Salt Lake County, Utah. Small claims court is available for disputes under Utah’s $15,000 jurisdictional limit.

What Utah law governs the contract?

Utah law governs all Terms without regard to conflicts-of-law principles. Relevant statutes include the Utah Home Solicitation Sales Act (Utah Code § 70C-4-102) for cancellation rights, the Utah Preconstruction and Construction Lien Act (Utah Code Title 38, Chapter 1a) for payment and lien rights, and Utah’s statute of limitations on construction defect claims (Utah Code § 78B-2-225). Arbitration or litigation venue is Salt Lake County.

Contact Bluffdale Heating & Air Conditioning

Contract questions, warranty claims, cancellation requests, and dispute correspondence all route through the office at 14659 S 855 W. For same-day scheduling, warranty registration status, or general service coordination, call the main line. For legal notices requiring documentation, use the email path described above.

• Emergency Line (24/7): (801) 610-6528
• Address: 14659 S 855 W bldg b 142, Bluffdale, UT 84065
• Email: info@bluffdaleairconditioningheating.site
• Utah DOPL HVAC Contractor License: #10943221-5501
• EPA Section 608 Universal: #608U-2013-338124

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Office Hours

• Emergency Service: 24 hours a day, 7 days a week
• Office Staff: Monday – Saturday, 9:00 AM – 5:00 PM
• Closed: Sundays and State/Federal Holidays (emergency line always active)