Commercial HVAC service contracts convert unpredictable HVAC service costs into predictable monthly or quarterly line items on property manager operating budgets. They bundle preventive maintenance, priority emergency dispatch, guaranteed response times, parts discounts, and dedicated account management into structured agreements sized to specific building portfolios. For property managers coordinating HVAC across multiple buildings, service contracts reduce vendor coordination overhead by consolidating service through a single provider with defined service standards. For business owners with single-facility operations, service contracts provide the emergency response guarantees that mean the difference between a Monday morning open-for-business and a Monday morning closed-for-repair. This page walks through the specific coverage tiers we offer, response time guarantees, what’s included versus separately-billed, custom contract structuring for specific property scopes, and typical pricing for common commercial applications.
Covers quarterly preventive maintenance visits at defined per-visit pricing, priority dispatch during peak demand periods, 15% parts discount on repairs, dispatch fee waivers on covered visits, and dedicated account manager for scheduling coordination. Repair labor billed at standard hourly rates. Best for property managers with stable equipment and preference for pay-as-you-go repair costs.
Adds guaranteed response times to standard preventive: 4-hour business-hour response guarantee, 6-hour after-hours response guarantee, and priority queue placement during peak demand events. Repair labor billed at standard hourly rates. Best for property managers wanting reliable response times without full labor coverage.
Enhanced response guarantees: 2-hour business-hour response guarantee, 4-hour after-hours response guarantee, and top-priority queue placement during severe weather events. Repair labor billed at standard hourly rates. Best for facilities where business disruption cost is meaningfully higher than typical retail/office — restaurant, medical office, IT server rooms, and other continuously-operating facilities.
Includes standard preventive maintenance plus repair labor coverage on all covered equipment (parts still billed separately with 15% discount). Predictable service cost with only parts as variable. Best for property managers wanting maximum predictability on operating cost, and older equipment portfolios where repair frequency justifies labor coverage premium.
Includes preventive maintenance, repair labor coverage, and parts coverage (excluding major component replacement over specified threshold). Highest predictability, highest annual cost. Best for property managers wanting complete cost predictability on operating HVAC expenses, and portfolios where major equipment replacement is planned separately from operating service.
Business-hour response times (Monday–Saturday 9 AM–5 PM):
After-hours response times (evenings, overnights, Sundays, holidays):
During severe weather events (major cold snaps producing widespread no-heat calls, heat waves producing widespread no-cooling calls), all service contract customers receive priority queue placement over non-contract customers within their contract tier. Higher-tier contracts receive priority over lower-tier contracts. Even priority contracts may extend beyond typical response times during peak demand periods — guarantees suspended during officially-declared severe weather events with modified best-effort response.
Managing expectations matters. Service contracts don’t cover:
Property managers with multi-building portfolios (multiple retail centers, office buildings, multi-family developments) benefit from consolidated contracts covering all covered properties under unified terms. Volume pricing reduces per-property cost, unified account management reduces vendor coordination overhead, and consistent service standards across the portfolio simplify property manager reporting. Custom contract terms coordinate with property manager preferences for billing consolidation and reporting format.
Property managers may prefer maintaining relationships with multiple HVAC vendors across their portfolio for redundancy or specific building requirements. Service contracts can be structured for specific building coverage without requiring exclusive portfolio-wide arrangement.
Standard response time tiers may not fit all specific applications. Custom tiers available for: 24/7 mission-critical facilities (IT server rooms, medical procedure areas), event-driven facilities (venues with performance schedules), and specific business-hour arrangements (restaurant open until 2 AM, retail open extended holiday hours). Custom tiers priced based on specific response requirements and expected dispatch frequency.
Property managers may exclude specific equipment from coverage (typically equipment approaching end of service life where replacement is planned separately) or include specific equipment beyond standard HVAC (refrigeration, exhaust fans, humidification systems). Custom inclusion/exclusion negotiated during contract setup.
Some property managers prefer preventive maintenance handled internally with our team providing only emergency response coverage. Emergency-only contracts provide priority response guarantees and 15% parts discount without preventive maintenance inclusion. Best for property managers with in-house maintenance capability preferring external partner for emergencies only.
Custom pricing based on portfolio scope. Volume discounts typical on 3+ building portfolios; substantial discounts on 10+ building portfolios. Contact office for site assessment and custom quote.
Restaurant contracts typically include HVAC plus walk-in cooler and freezer refrigeration coverage: $4,800–$14,400 annually for standard preventive to priority response tiers depending on equipment scope. Custom pricing based on specific equipment inventory.
Commercial HVAC service contract site assessments, multi-building portfolio contract coordination, custom response time tier structuring, restaurant refrigeration coverage integration, and 24/7 emergency contract dispatch all route through the office at 14659 S 855 W. Whether you’re coordinating a priority response contract for a full-service restaurant along Porter Rockwell Boulevard, negotiating a comprehensive multi-building portfolio contract across the Salt Lake Valley, or setting up a standard preventive contract for a single-tenant retail storefront in Independence at the Point commercial development, our commercial account team handles the site assessment, custom contract structuring, and ongoing service coordination.